At Travel Storage Shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please review the details below to understand our process.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items may not be eligible for return or exchange due to hygiene or safety reasons.
Non-Returnable Items
Based on our product categories, the following items are non-returnable:
- Toiletry Bags: Due to hygiene reasons, toiletry bags cannot be returned or exchanged once opened.
- Pack Covers: Pack covers that have been used or damaged are not eligible for return.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
- Ship the Item: Send the package to the following address using a trackable shipping method:
Return Address:
Travel Storage Shop
2179 Boone Crockett Lane
NASHVILLE, US 47448
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchange Process
If you are exchanging an item, we will ship the replacement item once the returned item is received and inspected. Please note that shipping costs for exchanges are the responsibility of the customer, unless the item is defective or incorrect.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Email Body:
Dear Travel Storage Shop Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item Name: [Insert Item Name]
- Reason for Return/Exchange: [Insert Reason]
- Preferred Action: Refund/Exchange for [Insert Desired Item]
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name][Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at [email protected]. We are here to help!
Thank you for choosing Travel Storage Shop as your trusted travel companion.